Your privacy at a glance
The key points are summarised below. The complete policy follows in clear, numbered sections.
Scope and who we are
This Policy applies to the website https://ashapackers.in/ and to personal data processed by Asha Packers and Movers in connection with enquiries, quotations, household shifting, office relocation, local or intercity moving, packing and unpacking, loading and unloading, warehousing or storage, and car or bike transportation.
In this Policy, “Asha Packers and Movers”, “we”, “us”, and “our” refer to the business operating the website and providing the services. “You” and “your” refer to website visitors, customers, prospective customers, authorised representatives, and service recipients.
Personal data we may collect
| Category | Examples | Main purpose |
|---|---|---|
| Contact information | Name, mobile number, email address, and communication preference. | Responding to enquiries, calls, WhatsApp messages, and service updates. |
| Relocation and booking details | Pickup and drop locations, from/to city, move type, preferred date, property details, inventory, special-item instructions, and message content. | Preparing a quotation, survey, route plan, staffing plan, packing plan, and service schedule. |
| Identity, billing, and compliance details | Billing address, GST details, invoice details, proof of identity/address, vehicle documents, insurance information, or other records where required. | Booking verification, invoicing, transport, insurance support, fraud prevention, and legal compliance. |
| Payment information | Amount, payment status, transaction reference, payment method, and refund details. | Payment confirmation, accounting, refunds, and dispute handling. |
| Communication records | Emails, call notes, WhatsApp conversations, complaints, feedback, and support requests. | Customer support, service coordination, quality control, and dispute resolution. |
| Technical and usage data | IP address, browser, device, operating system, visited pages, date/time, referral source, cookies, and server logs. | Website operation, security, analytics, troubleshooting, and performance improvement. |
How we collect personal data
We may collect information:
- directly from you through website enquiry, callback, quote, or contact forms;
- when you contact us by phone, email, WhatsApp, social media, or in person;
- during a pre-move survey, quotation, booking, packing, transport, storage, delivery, payment, or complaint process;
- automatically through website cookies, server logs, security tools, or analytics tools where enabled;
- from an authorised family member, employer, company representative, landlord, consignee, or other person arranging the move on your behalf; and
- from service partners or public sources where reasonably necessary to verify a booking, route, address, business, payment, or legal requirement.
Website enquiry forms may be processed through Formspree or another form-processing service, which may transmit the submitted information to our designated email account.
How and why we use personal data
We may process personal data to:
- respond to your enquiry and provide an estimated or final quotation;
- conduct a survey and assess item volume, route, manpower, vehicle, packing, storage, and handling requirements;
- create, confirm, manage, reschedule, or cancel a booking;
- provide packing, moving, transport, warehousing, insurance-support, and delivery services;
- communicate service updates, arrival times, payment confirmations, invoices, and delivery information;
- verify identity or authority where reasonably required;
- process payments, refunds, accounting records, GST documents, and transaction reconciliation;
- respond to questions, complaints, claims, damage reports, and disputes;
- detect spam, fraud, misuse, cyber threats, fake bookings, and unauthorised activity;
- maintain, secure, troubleshoot, analyse, and improve our website and services;
- send promotional messages where you have consented or where otherwise permitted by applicable law; and
- comply with legal, regulatory, tax, insurance, law-enforcement, and court requirements.
We process personal data only for a lawful and relevant purpose, including where you have consented, where you voluntarily provide information for a service you requested, where processing is necessary to perform a booking or contract, or where processing is required or permitted by applicable law.
Consent and communication preferences
By submitting an enquiry or booking request, you authorise us to use the information provided to contact you and respond to that specific request. You may withdraw consent for optional processing or promotional communications at any time.
- For email marketing, use the unsubscribe option where provided or email us.
- For SMS or WhatsApp marketing, reply “STOP” where the option is supported or contact us directly.
- Withdrawal will not affect processing already completed before withdrawal or processing required for an existing booking, legal record, payment, dispute, or other lawful purpose.
Cookies, analytics, and similar technology
Our website may use cookies and similar technology to keep the website functioning, remember preferences, measure traffic, understand page performance, improve security, and support advertising or remarketing where enabled.
Types of cookies that may be used
- Essential cookies: required for website operation, form security, and basic functionality.
- Preference cookies: remember settings and improve convenience.
- Analytics cookies: help us understand visits, traffic sources, and website performance.
- Advertising cookies: may measure campaigns or provide relevant advertising if advertising tools are enabled.
You can restrict or delete cookies through your browser settings. Blocking essential cookies may affect website functionality. Where required, non-essential cookies should be activated only after your consent through a cookie-consent tool.
When we may share personal data
We may share only the information reasonably necessary with:
- our employees, supervisors, packing teams, drivers, customer-support staff, and authorised representatives;
- transporters, vehicle carriers, warehouse operators, labour providers, survey teams, insurance facilitators, and destination partners involved in your requested service;
- website hosting, email, cloud, form-processing, payment, accounting, analytics, communication, security, and IT-support providers;
- professional advisers such as accountants, auditors, insurers, and legal advisers;
- government authorities, police, courts, regulators, tax authorities, or other persons where disclosure is legally required or reasonably necessary to protect rights and safety; and
- a successor or buyer in connection with a merger, restructuring, sale, or transfer of all or part of the business, subject to appropriate confidentiality obligations.
We do not sell or rent personal data as a business practice. Service providers and partners are expected to use information only for the assigned purpose and to apply reasonable confidentiality and security measures.
Online payments and financial information
Where online payment is available, payment credentials may be processed directly by banks, UPI platforms, card networks, payment gateways, or other regulated payment providers. We may receive transaction status, transaction reference, amount, payer name, and limited billing information needed for confirmation and accounting.
We do not intend to collect or store your complete card number, card CVV, UPI PIN, ATM PIN, or internet-banking password. The payment provider’s own privacy policy and security practices apply to information processed on its systems.
Data retention and deletion
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, booking and service delivery, warranty or claim handling, customer support, accounting, tax, insurance, fraud prevention, legal compliance, and dispute resolution.
When data is no longer required, we will take reasonable steps to delete, anonymise, or securely archive it, unless continued retention is required by law, a court or authority, an ongoing claim, or another lawful purpose. Backup copies may remain for a limited period until overwritten through the normal backup cycle.
Data security
We use reasonable administrative, technical, and organisational safeguards appropriate to the nature of the data, such as access restrictions, secure hosting configurations, password controls, software updates, backups, anti-spam measures, staff confidentiality, and limited sharing on a need-to-know basis.
No internet transmission, email, website, cloud platform, or storage system is completely secure. You should use trusted devices and networks and immediately report any suspicious message, payment demand, impersonation, or unauthorised use of your information.
If we become aware of a personal-data breach that requires notification under applicable law, we will take reasonable steps to contain the issue and notify affected persons and authorities as required.
Your privacy rights and choices
Subject to applicable law, verification, and lawful exceptions, you may request to:
- know whether we process your personal data and obtain a summary of that data;
- access relevant information about the processing and sharing of your personal data;
- correct inaccurate or misleading data and complete or update incomplete data;
- request deletion or erasure when data is no longer necessary or lawfully required;
- withdraw consent for processing based on consent;
- opt out of optional promotional communication;
- raise a grievance regarding our handling of personal data; and
- nominate another person to exercise applicable rights in the event of death or incapacity, where this right is available under law.
To protect your information, we may ask for reasonable details to verify your identity and locate the relevant record. We may refuse or limit a request where required or permitted by law, including where retention is necessary for invoices, taxes, fraud prevention, legal claims, service disputes, or regulatory obligations.
Children’s personal data
Our website and services are not directed to children under 18 acting independently. We do not knowingly seek personal data from a child without involvement or authorisation from a parent or lawful guardian. If you believe a child has submitted personal data improperly, contact us so that we can review and take appropriate action.
Processing and storage outside India
Some technology providers, cloud services, form processors, communication tools, analytics providers, or payment providers may process or store information on servers located outside India. Where such processing occurs, we will take reasonable steps to use reputable providers and comply with applicable Indian requirements and transfer restrictions.
Third-party websites and services
Our website may link to WhatsApp, social-media platforms, maps, review services, payment providers, or other third-party websites. We do not control their independent privacy practices. Review the privacy notice of the relevant third party before submitting information to it.
Changes to this Privacy Policy
We may update this Policy to reflect changes in our website, services, vendors, security practices, or applicable law. The revised version will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website or another appropriate channel where required.
Privacy contact and grievance redressal
For a privacy request, consent withdrawal, correction, deletion request, complaint, or question about this Policy, contact Asha Packers and Movers using the details below. Please write “Privacy Request” in the email subject and include the mobile number or email used for the relevant enquiry or booking.
We aim to acknowledge a privacy grievance promptly and provide a substantive response within 30 days, subject to identity verification, complexity, and any shorter or longer period required by applicable law.